Tunic Turtleneck Cashmere Sweater

Tracking Your Order

State Cashmere sends orders through FedEx. All packages are insured and have a tracking number so the package can be traced. As soon as your order ships, we will send you a shipping confirmation email containing the tracking number. You can click on the link in your shipping confirmation email to locate your package.

Shipping and Warranties

State Cashmere ships to all 50 United States, but unfortunately, we do not ship to P.O. boxes. Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.  If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.

For your protection, all orders are subject to review. On occasion this may cause a slight delay in processing your order. Your patience is greatly appreciated.
 

Delivery Time

All orders ship out within 1-2 business days of ordering. If your order is placed over the weekend or on a holiday it will not be processed until the following business day. Once your order has been shipped you will be notified via email with a tracking link. 

Shipping Rates

UNITED STATES

*Note: All orders to Alaska/Hawaii/U.S. Territories will be shipped via standard shipping and take up to 21 business days.

INTERNATIONAL

For international orders, we only ship to Canada addresses. The estimated delivery time would be 7-15 business days.

*Note: Duties and taxes will be implemented in the check out process. 

Returns

UNITED STATES

State Cashmere only accepts returns within 30 days of purchase. Items must be unworn, unwashed, and undamaged (except for defective products) with original hang tags and packaging.

You can start the return HERE by selecting the unwanted items and the reasons for return. Once your return is approved, you would get an email notification with the prepaid shipping label.

Please note that a $8 restocking fee will be deducted from the refund if you choose to receive the refund through the original payment method. The $8 restocking fee could be waived if you choose to get refund by store credit. All the extra fees for Expedited shipping or Priority shipping is non- refundable. 

After we receive the returned items, please allow up to 2 weeks to process the refund.

For any further questions, please contact support@statecashmere.com.

INTERNATIONAL

For now, all international orders are final sales and cannot be returned or exchanged. We apologize for any inconvenience. 

Exchanges

Currently, we only offer exchanges for defective items. We highly recommend you choose to get refund by store credit and place a new order for the items you want to exchange for. If you have special needs for exchanges, please contact our customer service team support@statecashmere.com.