We're always striving to exceed expectations so we're sorry you were unhappy with your order. We've made it quick and easy for you to return the items you don't want. Please note that orders placed with gift cards and store credit cannot be returned or exchanged.
All U.S. domestic purchases may be returned within 30 days of the purchase date (Unfortunately, all international orders are final sale and are non-refundable. We apologize for the inconvenience.)
Items must be in their original condition (unworn, unwashed, and undamaged - except for defective products). You must include any original packaging as well, including all tags or boxes the item came with. Orders placed by gift cards are considered final sale and cannot be returned or exchanged. All the extra fees for Priority Shipping is non-refundable. Please note that refunds can be issued for store credit (full refund) or to the original payment method ($8 restocking fee per order will be deducted). Following below steps to complete your return:
1) Start a return by clicking below links:
Regular Order Return HERE
Try Before You Buy Return HERE
2) Once the return request is approved, a return prepaid shipping label (USPS priority mail) will be generated and sent to your email address automatically. Please print the label out and ship the item(s) back to us.
3) Please allow several business days for our return center to process after the tracking information shows "delivered".
4) You will receive a confirmation email when we issue your refund.
For any further questions, please contact our customer service team email@example.com. For now, all international orders are considered final sales and cannot be returned or exchanged. We apologize for any inconvenience.
Currently, we only offer exchanges for defective items. However, if you'd like to exchange the item to another size/color of the same style, we highly recommend you:
1) Request a return HERE and choose to get a full refund by store credit.
2) Once the return process is complete, place a new order for the size/color that you want to exchange for.
If you have any special needs for exchanges, please contact our customer service team firstname.lastname@example.org
+ When can I expect my refund?
We will issue the refund in the original payment method or store credit when our return center confirms receiving the return package. Please allow several business days for our return center to process after the tracking information shows"delivered".
You will receive a confirmation email when we issue your refund. If you choose to get the refund as store credit, your store credit code will be embedded in your confirmation email. For refunds going back to your original payment method, please allow 5-7 business days for your bank to process the refund.
+ Can I return/exchange a gift?
Yes, you will be able to get a store credit if the original order is placed on statecashmere.com. If you would like to return a gift, please contact email@example.com with your name, email address, order number (if known), name of the person who ordered the gift, we will assist you with the gift return.
You will receive a prepaid return label, simply print it out and ship the gift (unworn, unwashed, and undamaged, and unaltered) back to us. We will issue a gift card with the gift value to your email.
+ What if my item is damaged, defective, or incorrect?
If you have received a damaged, defective, or incorrect item, please contact firstname.lastname@example.org, with a photo of the damage or the wrong item you received, as well as your order number and current shipping address. Please also let us know you would like to get a replacement or get a full refund in store credit. We will assist you with the next step.
CUSTOMER SERVICE TEAM
Customer Service Hours:
Monday-Friday 10 AM-6 PM EST
**Holidays are excluded**