FAQ

We ship to all 50 U.S. states (we do not ship to P.O. boxes). We do not offer international shipping at this time.

DOMESTIC STANDARD SHIPPING
3-5 business days*

DOMESTIC PRIORITY SHIPPING
2-3 business days*

*handling time included.

Our standard shipping fee is $6 per order. We offer free standard shipping for all U.S. domestic orders over $99. They will be shipped via FedEx smartpost or USPS priority mail. The cost of priority shipping is $15 per order. They will be shipped via FedEx 2 day air.

You’ll receive a shipping confirmation email that includes your tracking number once your order has left our warehouse. You can click on the link in your shipping confirmation email to locate your package. If you need further assistance, please email support@statecashmere.com with your order number.

Once an order is placed, you cannot change or cancel it. Please double check all information (email address, ship-to address, zip code, color/size) is correct before you place your order.

Unfortunately, we do not offer gift wrapping or gift messages at this time. However, we don't have price tags on our products. All orders arrive with a packing slip that omits the price.

If you're wondering why your package is marked as delivered but hasn't shown up, here are a few possibilities:

1) A neighbor or roommate may have accepted the package on your behalf.
2) The postal carrier left the package somewhere discreet to prevent it from being stolen.
3) The postal carrier marked the package as delivered a few days in advance.

If your delivery hasn’t shown up after 5 business days, please contact support@statecashmere.com for help.

If you provided the correct shipping address and zip code, your package may have been lost due to the following reasons:

1) It was lost during carrier transit
2) It was wrongfully marked as delivered but was still not received after 5 business days.

For either case, we are happy to reship the order or issue you a gift card for the order value. Please reach out to support@statecashmere.com for further assistance.

At times, our warehouse may ship out an order in multiple packages or deliveries, but our system generates only one tracking number for the entire shipment. If this occurs, please rest assured that all your items are on their way. 

However, if you have any concerns or if any of your products are missing, please reach out to support@statecashmere.com with your order number, tracking number, and the specific product(s) you have not received. We'll promptly assist you in locating the tracking numbers for the remaining packages."

All U.S. domestic purchases may be returned within 30 days of the purchase date. Items must be unworn, unwashed, undamaged and unaltered (except for defective items). 

Start a return.

We will issue your refund to your original payment method or as store credit once our return center confirms receiving your returned package. Please allow several business days for our return center to process your return after the tracking information indicates "delivered". You will receive a confirmation email when we issue your refund.

If you opt for store credit, a separate email containing your gift card details and instructions will be sent to you.

For refunds to your original payment method, please allow 5-7 business days for your bank to process the refund.

We offer a gift card if you would like to exchange for a product in your desired size or color.

In the unlikely event you receive a damaged, defective, or incorrect item, please contact support@statecashmere.com with:

1) a photo of the damage or the wrong item you received
2) your order number
3) your current shipping address

Let us know you would like a replacement or a full refund in store credit. We will make it happen!

Yes, you can receive a full return for store credit if the gift was ordered through our State Cashmere website. Please contact support@statecashmere.com with your name, email address, order number (if known), as well as the name and email of the person who ordered the gift. We will assist you with the gift return.

If you have received a damaged, defective, or incorrect item, please contact support@statecashmere.com with a photo of the damage or the wrong item you received, along with your order number and current shipping address. Let us know if you would like to receive a replacement or a full refund in store credit. We will assist you with the next steps.

Cashmere is a luxurious material derived from the soft undercoat of Kashmir goats. This undercoat provides insulation for the goats during harsh winters in the Himalayan region. Each goat produces a small amount of cashmere, which is hand-collected and used to create garments known for their exceptional softness and warmth.

Cashmere originates from the undercoat of Kashmir goats, primarily found in the Himalayan region. These goats produce a soft and fine wool that is collected during the spring molting season. The wool is then processed to create cashmere garments known for their luxurious feel and insulation properties.

No, not all cashmere is created equal. The quality of cashmere can vary depending on factors such as the region where the goats are raised, the age of the goats, and the processing methods used. Higher-quality cashmere typically comes from goats with finer, longer fibers and is processed with care to maintain its softness and durability.

Cashmere is highly prized for its softness, warmth, and lightweight feel. It provides excellent insulation without adding bulk, making it ideal for both cold and mild climates.

Cashmere is also breathable and moisture-wicking, keeping you comfortable in various conditions.

Additionally, cashmere garments have a timeless elegance and sophistication, ensuring they remain stylish and versatile wardrobe staples for years to come.