FAQ

Orders & Shipping

See Orders & Shipping page for more details. 

U.S. Domestic 
Standard Shipping: 3-5 business day
Priority Shipping: 2-3 business days

International 
10-20 business days (handling time is included)

*All orders to Alaska/Hawaii/U.S. Territories will be shipped via standard shipping and will take up to 21 business days.
*All domestic orders will be shipped within 1 business day. International orders will be shipped within about 4 business days.
*Orders placed during the weekends and select holidays will be processed on the next business day.

U.S. Domestic
Our standard shipping fee is $6 per order. We offer free standard shipping for all U.S. domestic orders over $99. They will be shipped via FedEx smartpost or USPS priority mail. 
The cost of priority shipping is $15 per order. They will be shipped via FedEx 2 day air. 

International 
Your shipping fee is calculated at checkout based on the weight of your entire shipment and the destination country. 
You will be able to choose if you would like to prepay the duty and whether you would like to buy insurance for your package. For orders shipped DDP “Delivered Duty Prepaid”, international customers will prepaid the duty at checkout. For orders shipped DDU “Delivered Duties Unpaid”, international customers will be responsible for the payment of any additional associated duties and taxes.

We ship to all 50 states in the U.S, but unfortunately, we do not ship to P.O. boxes. Orders are packed and shipped Monday to Friday only. Most orders are shipped within 1 business day from the order date. Orders placed on the weekend and select holidays are processed on the next business day. We also ship to almost all countries and territories outside of the U.S.

All of our U.S. domestic packages are shipped via either FedEx or USPS. All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email with the tracking number. You can click on the link in your shipping confirmation email to locate your package. If you need assistance, please email support@statecashmere.com with your order number.

Unfortunately, once an order is placed, you cannot edit or cancel it. Therefore, please make sure all the information (email address, ship-to address, zip code, color/size) is correct before you place your order. 

Unfortunately, we do not offer gift wrapping or gift messages at this time.

We are unable to offer gift receipts. All orders arrive with a packing slip that omits the price. Also, we don't have price tags on our products.

If you are a gift recipient and would like to return a gift, please see “Can I return/exchange a gift?”

Please make sure you checked your mailbox to see if your package is there. Also, sometimes the following situations can occur with deliveries marked as delivered:

A) A neighbor or roommate may have accepted the package on your behalf
B) The postal carrier left the package somewhere discreet to prevent it from being stolen
C) The postal carrier marked the package as delivered a few days in advance

If the package hasn’t shown up after 5 business days, it will be considered as a lost package. Please reach out to support@statecashmere.com, we will assist you with the further step. 

When the customer provides the correct shipping address and zip code, we consider these two types of packages as lost: 1) lost in transit 2) marked as delivered but the customer still has not received the package after 5 business days. In this case, we are happy to reship the order to you at our cost or issue you a gift card of the order value. Please contact support@statecashmere.com for further assistance. 

In limited circumstances, our warehouse system will send out only one tracking number while there are actually more than one. Please contact support@statecashmere.com with the order number, tracking number and let us know which product(s) you have not received, we will help you figure out the tracking number for the rest. 

Returns & Exchanges

See Returns & Exchanges page for more details. 

All U.S. domestic purchases may be returned within 30 days of the purchase date. Items must be in their original condition (unworn, unwashed, and undamaged - except for defective products). You must include any original packaging as well, including all tags or boxes the item came with. Gift cards and sale items are considered final sale and cannot be returned or exchanged. All the extra fees for Priority Shipping is non-refundable. Please note that refunds can be issued for store credit (full refund) or to the original payment method ($8 restocking fee per order will be deducted). Following below steps to complete your return: 

1) Start a return by clicking below links:
Regular Order Return HERE
Try Before You Buy Return HERE

2) Once the return request is approved, a return prepaid shipping label (USPS priority mail) will be generated and sent to your email address automatically. Please print the label out and ship the item(s) back to us. 

3) Please allow several business days for our return center to process after the tracking information shows "delivered". 

4) You will receive a confirmation email when we issue your refund.

For any further questions, please contact our customer service team support@statecashmere.com. For now, all international orders are considered final sales and cannot be returned or exchanged. We apologize for any inconvenience.

We will issue the refund in the original payment method or store credit when our return center confirms receiving the return package. Please allow several business days for our return center to process after the tracking information says "delivered". 

You will receive a confirmation email when we issue your refund. If you choose to get the refund as store credit, your store credit code will be embedded in your confirmation email. For refunds going back to your original payment method, please allow 5-7 business days for your bank to process the refund. 

Currently, we only offer exchanges for defective items. However, if you'd like to exchange the item to another size/color of the same style, we highly recommend you: 

1) Request a return HERE and choose to get a full refund by store credit. 

2) Once the return process is complete, place a new order for the size/color that you want to exchange for.

If you have any special needs for exchanges, please contact our customer service team support@statecashmere.com

Yes, you will be able to get a store credit if the original order is placed on www.statecashmere.com. If you would like to return a gift, please contact support@statecashmere.com with your name, email address, order number (if known), name of the person who ordered the gift, we will assist you with the gift return. 

You will receive a prepaid return label, simply print it out and ship the gift ( unworn, unwashed, and undamaged, and unaltered) back to us. We will issue a gift card with the gift value to your email. 

If you have received a damaged, defective, or incorrect item, please contact support@statecashmere.com, with a photo of the damage or the wrong item you received, as well as your order number and current shipping address. Please also let us know you would like to get a replacement or get a full refund in store credit. We will assist you with the next step.

Customer Service Team

Please contact our customer service team at support@statecashmere.com if you have any questions. We'll get back to you during our customer service hour as soon as we're able. Thanks!

Email: support@statecashmere.com
Customer Service Hours:
Monday-Friday 10 AM-6 PM EST
**Holidays are excluded**