FAQ

Orders & Shipping

See Shipping & Returns page for more details. 


We ship to all 50 U.S. states (we do not ship to P.O. boxes) and almost all countries and territories around the world.


DOMESTIC STANDARD SHIPPING
3-5 business days*

DOMESTIC PRIORITY SHIPPING
2-3 business days*

INTERNATIONAL SHIPPING
10-20 business days*

*handling time included.


DOMESTIC
Our standard shipping fee is $6 per order. We offer free standard shipping for all U.S. domestic orders over $99. They will be shipped via FedEx smartpost or USPS priority mail. The cost of priority shipping is $15 per order. They will be shipped via FedEx 2 day air.

INTERNATIONAL
Your shipping fee is calculated at checkout based on the weight of your entire shipment and the destination country. You can choose to prepay the duty and buy insurance for your package.

*For orders shipped DDP (Delivered Duty Prepaid), international customers will prepay the duty at checkout. For orders shipped DDU (Delivered Duties Unpaid), international customers will be responsible for the payment of any additional associated duties and taxes.


You’ll receive a shipping confirmation email that includes your tracking number once your order has left our warehouse. You can click on the link in your shipping confirmation email to locate your package. If you need further assistance, please email support@statecashmere.com with your order number.

Once an order is placed, you cannot change or cancel it. Please double check all information (email address, ship-to address, zip code, color/size) is correct before you place your order.


Unfortunately, we do not offer gift wrapping or gift messages at this time. However, we don't have price tags on our products. All orders arrive with a packing slip that omits the price.


Have you checked your mailbox to see if your package is there? Sometimes your order may be marked as delivered because:

1) A neighbor or roommate may have accepted the package on your behalf.
2) The postal carrier left the package somewhere discreet to prevent it from being stolen.
3) The postal carrier marked the package as delivered a few days in advance.

If your delivery hasn’t shown up after 5 business days, it will be considered as a lost package. If this is the case, please contact support@statecashmere.com for help.


If you provided the correct shipping address and zip code, there are two categories of lost package:

1) Lost in transit.
2) Marked as delivered but the customer still has not received the package after 5 business days.

For both cases we are happy to reship the order to you at our cost or issue you a gift card of the order value. Please reach out to support@statecashmere.com for further assistance.


Occasionally, our warehouse system will send out one tracking number where there are multiple packages for the same customer. If this happens, please contact support@statecashmere.com with your order number, tracking number and the product(s) you have not received. We will help you figure out the tracking number for the rest.

Returns & Exchanges

Doesn't fit right? Don't like the color? No Problem! Start A Return


All U.S. domestic purchases may be returned within 30 days of the purchase date. Items must be unworn, unwashed, undamaged and unaltered (except for defective items). 

For now, all international orders are final sales and cannot be returned or exchanged. We apologize for any inconvenience. 

Start a return.


We will issue the refund via the original payment method or store credit when our return center confirms receiving your returned package. Please allow several business days for our return center to process after the tracking information says "delivered". 

You will receive a confirmation email when we issue your refund. If you choose to get the refund as store credit, your store credit code will be embedded in your confirmation email. 

For refunds via your original payment method, please allow 5-7 business days for your bank to process the refund. 


Currently, we only offer exchanges for defective items.

In the unlikely event you receive a damaged, defective, or incorrect item, please contact support@statecashmere.com with:

1) a photo of the damage or the wrong item you received
2) order number
3) current shipping address

Let us know you would like a replacement or a full refund in store credit- we will make it happen!


Yes, you can get a full return for store credit if the gift was ordered through our website (www.statecashmere.com). Please contact support@statecashmere.com with your name, email address, order number (if known), name of the person who ordered the gift, we will assist you with the gift return. 


If you have received a damaged, defective, or incorrect item, please contact support@statecashmere.com, with a photo of the damage or the wrong item you received, as well as your order number and current shipping address. Let us know you would like to get a replacement or get a full refund in store credit. We will assist you with the next step.

The Material

Cashmere is the greatest material of all time. And we're not holding back. We give you 100% pure cashmere. See Our Quality page for more details.


Cashmere isn’t any ordinary wool. It’s made from the fine, soft fiber of the undercoat of Kashmir goats.

This super-soft undercoat—protected by a thick, wiry topcoat—keeps the goats cozy in the long, cold Himalyan winters. While its hygroscopic quality (meaning naturally breathable) keeps them cool when it’s hot.

Shepherds separate the undercoat from the outer layer by hand. With each goat producing just 150g of these super-soft fibers, it takes 4 to 5 adult goats to make one 100% cashmere sweater.

A labor-intensive process but totally worth it for next-level comfort and coziness.


Kashmir goats are found across the Himalayas. These incredible creatures are as tough as they come, living in places where temperatures can drop to -30°C.

To survive in such harsh conditions the goats grow long, fine fibers that shepherds collect every spring when they begin to shed.

The colder the climate the better the fiber. So the finest cashmere goats live in Mongolia, Nepal, Ladakh, Baltistan and Inner Mongolia (like ours).


Nope. Most companies use a blend of cashmere and wool—but still call it cashmere.

Not us though. We only use 100% pure cashmere for wild strength and softness.


Cashmere is awesome and we want everyone to know.

Its combination of resilience, practicality and next-level comfort makes cashmere a truly remarkable fabric. It’s indulgent. It’s long-lasting. It’s hardcore soft.

Payments

We accept Visa, Master Card, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal Express Checkout, Amazon Pay.

*We don’t accept payment in goats.

Can't find the answers?

Feel free to contact us at support@statecashmere.com or submit contact form if you have any other questions. We'll get back to you as soon as we can. Thank you!

Customer Service Hours:
Monday - Friday 10PM - 6PM EST (Excluding Holidays)