Orders & Shipping

  • TRACING YOUR ORDERS
    All of our U.S. domestic packages are shipped via either FedEx or USPS. All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email with the tracking number. You can click on the link in your shipping confirmation email to locate your package. If you need assistance, please email support@statecashmere.com with your order number.

  • DELIVERY TIME
    + U.S. Domestic Shipping
    Standard Shipping: 3-5 business day
    Priority Shipping: 2-3 business days

    + International shipping
    10-20 business days(handling time is included)

    *All orders to Alaska/Hawaii/U.S. Territories will be shipped via standard shipping and will take up to 21 business days. All domestic orders will be shipped within 1 business day. International orders will be shipped within about 4 business days. Orders placed during the weekends and select holidays will be processed on the next business day.

  • SHIPPING RATE
    **FREE standard shipping for all U.S. domestic orders over $99.**

    + U.S. Domestic Shipping
    Standard Shipping: $6 per order- shipped via FedEx SmartPost or USPS priority mail.
    Priority shipping: $15 per order- shipped via FedEx 2 day air.

    + International Shipping
    Your shipping fee is calculated at checkout based on the weight of your entire shipment and the destination country. You are able to choose if you would like to prepay the duty and whether you would like to buy insurance for your package.

    For orders shipped DDP “Delivered Duty Prepaid”, international customers will prepaid the duty at checkout. For orders shipped DDU “Delivered Duties Unpaid”, international customers will be responsible for the payment of any additional associated duties and taxes.

  • SHIPPING AND WARRANTIES
    We ship to all 50 states in the U.S, but unfortunately, we do NOT ship to P.O. boxes. Orders are packed and shipped Monday to Friday only. Most orders are shipped within 1 business day from the order date. Orders placed on the weekend and select holidays are processed on the next business day. We also ship to almost all countries and territories outside of the U.S.

  • PAYMENT METHODS 
    We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal Express Checkout, and Amazon Pay. 

  • LOST PACKAGES
    If your order been marked as delivered, but you haven't received it. Please check with your neighbor or roommate, they may have accepted the package on your behalf. The postal carrier may also marked the package as delivered a few days in advance. If the package hasn’t shown up after 5 business days, Please reach out to support@statecashmere.com, we will assist you with the further step regarding the lost package. We'll resend you the item or issue store credit for the order.

  • FAQ
    + Can I edit or cancel my order?
    Unfortunately, once an order is placed, you cannot edit or cancel it. Therefore, please make sure all the information (email address, ship-to address, zip code, color/size) is correct before you place your order. 

    + Do you offer gift wrapping or gift messages?
    Unfortunately, we do not offer gift wrapping or gift messages at this time.

    + Can I include a gift receipt with my order?
    We are unable to offer gift receipts. All orders arrive with a packing slip that omits the price. However, we don’t have price tags on our products, be sure to give out the gift without the packing slip.

    If you are a gift recipient and would like to return a gift, please see “Can I return/exchange a gift?”

    + How do I track my order?
    For all U.S. domestic and international orders, you’ll receive a shipping confirmation email that includes your tracking number once your order has left our warehouse. 

    + Why has my order been marked as delivered, but I haven't received it?
    Please make sure you checked your mailbox to see if your package is there. Also, sometimes the following situations can occur with deliveries marked as delivered:

    A) A neighbor or roommate may have accepted the package on your behalf
    B) The postal carrier left the package somewhere discreet to prevent it from being stolen
    C) The postal carrier marked the package as delivered a few days in advance

    If the package hasn’t shown up after 5 business days, it will be considered as a lost package. Please reach out to support@statecashmere.com, we will assist you with the further step. 

    + How do you deal with lost packages?
    When the customer provides the correct shipping address and zip code, we consider these two types of packages as lost: 1) lost in transit 2) marked as delivered but the customer still has not received the package after 5 business days. In this case, we are happy to reship the order to you at our cost or issue you a gift card of the order value. Please contact support@statecashmere.com for further assistance. 

    + Why does the tracking information say there are multiple products in a package but I have not received all of them in one package?
    In limited circumstances, our warehouse system will send out only one tracking number while there are actually more than one. Please contact support@statecashmere.com with the order number, tracking number and let us know which product(s) you have not received, we will help you figure out the tracking number for the rest.

  • CUSTOMER SERVICE TEAM
    Email: support@statecashmere.com
    Customer Service Hours: 
    Monday-Friday 10 AM-6 PM EST
    **Holidays are excluded**